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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jill Boyle

Jill Boyle

September 11, 2024

5  out of  5
rating by Jill Boyle
"Bruce Shook has been excellent to us. His staff is knowledgeable and quick to respond. He is an agent who makes his clients his first priority."
We responded:
"Jill, Thank you for your kind words. You and your family are the best and we love working with you."
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Gatlan Morris

July 19, 2024

5  out of  5
rating by Gatlan Morris
"Super friendly and always help me with any questions or concerns that I have. Drew has gone above and beyond for me multiple times! Great customer service and always prompt, I definitely recommend doing business with them!"
We responded:
"Gatlan, sorry for the slow response. Drew is awesome and a great addition to our team. So glad you are with us. "
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Nikita Caylor

July 17, 2024

5  out of  5
rating by Nikita Caylor
"Absolutely great customer service Always friendly and helpful"
We responded:
"Thank you Nikita!! You are the best!!!"
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clara psikal

January 28, 2023

5  out of  5
rating by clara psikal
"They were very helpful in resolving our problems"
We responded:
"Thank you Clara!!"
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Rusty England

October 28, 2022

5  out of  5
rating by Rusty England
"Bruce is a great agent with a great team. They know & take care of their customers and community."
We responded:
"Rusty, You are the man!! "
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Dana Vandehey

August 4, 2022

5  out of  5
rating by Dana Vandehey
"Love all the team"
We responded:
"Thank you Dana! You're the best!"
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S Rogers

March 6, 2022

5  out of  5
rating by S Rogers
"Customer service at Bruce Shook's State Farm office is great. Stephanie Hughes is always super helpful & takes care of everything we need very timely & efficiently."
We responded:
"Hey Sheri! Thank you so much for taking the time to let me know how Stephanie is doing. I'm so glad you're happy with how she is taking care of you! We love having her here with us as well!"
Profile photo of LACIE BOWDOIN

LACIE BOWDOIN

March 2, 2022

5  out of  5
rating by LACIE BOWDOIN
"What a pleasant surprise! State Farm didn’t have what I needed within my budget and they referred me to somewhere that did! That’s a bit above and beyond. Kudos to Bruce’s staff, especially Tray!"
We responded:
"Hey Lacie, Thank you so much! Things like this help small offices like ours tremendously! We want you to be covered. If your best option at that time isn't us, we will tell you. We are in the business of helping people when they need it the most. Take care!"
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Kabria Chadwick

February 21, 2022

5  out of  5
rating by Kabria Chadwick
"Trey Johnson was so helpful while assisting us with finding new insurance. We were able to get awesome rates and the customer service was great!!"
We responded:
"Thank you for telling us how Trey has helped you! Trey has been a wonderful asset to our team! Welcome to #TeamShook"
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Kayla Whoolery

February 21, 2022

5  out of  5
rating by Kayla Whoolery
"Everyone at this agency is always fast, kind, and problem solves. We have had great customer service with Bruce Shook's office."
We responded:
"Hey Kayla! We really appreciate you and your family! Thank you so very much for your kind words! We are here if you need anything at all. God bless!"
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V Emm

January 13, 2022

5  out of  5
rating by V Emm
"We've been with this insurance agent for over 20 years... needed a vehicle added ASAP we're having shipped from out of state and Chad Norton hooked us up, with the quickness! We appreciate hos quuuick turn and professionalism. We refuse to change insurance companies because of the excellent service. Home, Auto, Rv and life.... they are our go to! Highly recommend!"
We responded:
"Thank you so much for taking the time to leave your kind message! We appreciate you so much!"
Profile photo of Jami Hood

Jami Hood

October 29, 2021

5  out of  5
rating by Jami Hood
"I am so glad I switched to State Farm and I love the personal service I get from Chad Norton and all the employees at this agency. I always feel valued and my needs are listened to. They also take the time to answer all my many questions."
We responded:
"Thank you Jami!! We appreciate you taking the time to leave us a review! I'm so glad Chad is taking good care of you! Take care!"
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Lockstar Storage

October 11, 2021

5  out of  5
rating by Lockstar Storage
"great service"
We responded:
"Hey Lockstar Thanks for the 5 stars!"
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Rebecca Johnson

October 11, 2021

5  out of  5
rating by Rebecca Johnson
"Great service and good people"
We responded:
"Hey Rebecca! Thanks for the 5 stars! Take care!"
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Hunter Thrasher

October 8, 2021

5  out of  5
rating by Hunter Thrasher
"Very helpful and professional"
We responded:
"Hey Hunter! Thank you for 5 stars! Take care!"
Profile photo of Nicole Martin

Nicole Martin

October 1, 2021

5  out of  5
rating by Nicole Martin
"Excellent service !!! Agents is very well detailed on what they do ...."
We responded:
"Thank you Nicole! We appreciate you taking the time to review us! Take care!"
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Debbie O'Donnell

September 25, 2021

5  out of  5
rating by Debbie O'Donnell
"Friendly staff and very helpful."
We responded:
"Hello Debbie! Thank you so much for your kind words! We appreciate you! Take care!"
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John LR

August 23, 2021

5  out of  5
rating by John LR
"Good helpful staff, and fast response. Non better than this. Notably Chad Norton."
We responded:
"Hey John, We really like Chad too! Thank you so much for letting us know how we are doing! Have a great day sir!"
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N S

August 20, 2021

5  out of  5
rating by N S
"i recently purchased auto insurance from them. Mrs, Stephanie was wonderful, so kind and professional. she helped me to get very good insurance with very good price. i highly recommend to talk her when u want get insurance."
We responded:
"Thank you for taking the time to leave us a review! We truly care about our clients and we look forward to working with you on anything you may need Nima! Take care sir!"
Profile photo of Frank Rockow

Frank Rockow

July 13, 2021

5  out of  5
rating by Frank Rockow
"Always happy, always ready to help"
We responded:
"Thank you Mr. Rockow!!! We appreciate you and your family."
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Heather Freitag

May 13, 2021

5  out of  5
rating by Heather Freitag
"Stephanie was an absolute delight to work with. She was amazingly helpful with my crazy/complicated situation and trying to get home and car insurance figured out. Always kind, prompt, understanding, and helpful!"
We responded:
"Thank you so much Heather! It was so nice working with you! We are truly here to help. Even if you don't come with us, we want to be sure you're covered and know what you're paying for. Take care and just holler if you need us!"
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Dewaine Watson

January 27, 2021

5  out of  5
rating by Dewaine Watson
"Mr.shook is a very knowledgeable person in his line of work. If you need any kind of insurance ,he's your man."
We responded:
"So sorry for the late reply Mr. Watson. We appreciate your business and thank you so much for your kind words. We are here if you need us! Take care!"
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robert valderaz

December 29, 2020

5  out of  5
rating by robert valderaz
"Outstanding people service and best Agent around"
We responded:
"Thank you for the kind words Mr. Valderaz. We appreciate you and Denise! Take care!"
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Kevin LeMaster

December 14, 2019

5  out of  5
rating by Kevin LeMaster
"Been with Bruce for a lot of years State Farm has always been there and took great care of my insurance needs stop by and talk to him"
We responded:
"Hey Kevin, We appreciate you taking the time to leave us a review! Take care!"
Profile photo of Leticia Cook

Leticia Cook

November 18, 2019

5  out of  5
rating by Leticia Cook
"Customer service with Bruce Shook is always above expectations. They always have solutions and move quickly and efficiently on our requests. Here's to many more years as a happy customer!"
We responded:
"Leticia, you are the best!! Thank you!!!"